Terms of Service

Effective Date: June 25, 2026  |  Last Updated: June 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Piada ("Company," "we," "us," or "our"), the operator of the website located at piadakitchen.click (the "Website") and the food services associated therewith.

By accessing, browsing, or using our Website or any services offered through it — including but not limited to online food ordering, menu browsing, account creation, or any other interaction — you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any applicable laws and regulations of the United States of America. These Terms apply to all visitors, users, customers, and others who access or use the Website.

If you are using this Website on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In such a case, "you" and "your" shall refer to such entity.

We reserve the right to update, revise, or modify these Terms at any time in our sole discretion. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Description of Services

Piada operates a food service business offering customers the ability to:

• Browse our food menu featuring piadas, salads, pasta bowls, and other Italian-inspired fast-casual menu items;
• Place online orders for pickup or delivery (where available);
• Create and manage a customer account to track orders and save preferences;
• Access promotional offers, coupons, and loyalty rewards programs;
• Review nutritional information, allergen data, and ingredient disclosures;
• Contact our customer support team for assistance with orders or inquiries;
• Receive communications related to new menu items, special promotions, and business updates (where you have opted in).

All food products and services described on this Website are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any menu item or service at any time without prior notice. Descriptions, images, and pricing displayed on the Website are for informational purposes and may be subject to change.

We make reasonable efforts to ensure that all information on the Website is accurate; however, errors may occasionally occur. We reserve the right to correct any inaccuracies, errors, or omissions and to change or update information at any time without prior notice.

3. Eligibility and User Obligations

3.1 Eligibility

To use this Website, you must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater. By using this Website, you represent and warrant that you meet these eligibility requirements. If you are under the applicable age of majority, you may only use this Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features of the Website may require you to create a user account. When registering an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information;
• Keep your password secure and confidential;
• Notify us immediately of any unauthorized access to or use of your account;
• Accept responsibility for all activities that occur under your account.

We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion.

3.3 User Obligations

By using this Website, you agree to:

• Use the Website only for lawful purposes and in accordance with these Terms;
• Provide truthful, accurate, and complete information when placing orders or communicating with us;
• Comply with all applicable federal, state, and local laws and regulations;
• Respect the intellectual property rights of Piada and third parties;
• Use the Website in a manner that does not infringe the rights of others or restrict their enjoyment of the Website.

4. Prohibited Activities

You agree not to engage in any of the following prohibited activities when using this Website:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or personal details;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, its servers, or any related systems or networks;
• Malicious Code: Uploading, transmitting, or distributing any viruses, malware, spyware, or any other malicious code that could damage or interfere with the Website;
• Data Scraping: Using automated scripts, bots, scrapers, crawlers, or similar tools to extract data from the Website without our express written permission;
• Interference: Engaging in any activity that disrupts, overloads, damages, or impairs the functionality, security, or performance of the Website;
• Impersonation: Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Spam: Sending unsolicited communications, chain messages, or promotional materials to other users;
• Illegal Activities: Using the Website for any purpose that violates any applicable federal, state, or local law, including but not limited to fraud, money laundering, or identity theft;
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Website;
• Abuse of Promotions: Exploiting promotional codes, coupons, or loyalty programs in bad faith or in a manner inconsistent with their intended purpose.

Violation of any of the above prohibitions may result in the immediate termination of your access to the Website, cancellation of any pending orders, and may subject you to legal liability under applicable federal and state laws.

5. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, "Content"), is the exclusive property of Piada or its content suppliers and is protected by the intellectual property laws of the United States, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable intellectual property statutes and international conventions.

The Piada name, logo, trade dress, and all related marks are trademarks or registered trademarks of Piada in the United States. You are expressly prohibited from using any of our trademarks without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with placing food orders and using our services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website;
• Modify, create derivative works from, or adapt the Content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use the Content for any commercial purpose without our express written consent.

Any unauthorized use of our intellectual property terminates the license granted herein and may subject you to civil and criminal penalties under applicable law.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food products and/or services. All orders are subject to our acceptance, and we reserve the right to refuse or cancel any order at our sole discretion, including but not limited to orders where payment cannot be processed, items are unavailable, or we suspect fraudulent activity.

You will receive a confirmation of your order via the email address you provide. This confirmation does not constitute our acceptance of your order; acceptance occurs when your order is prepared and/or dispatched.

6.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD). Prices are subject to change without notice. Applicable sales taxes, service fees, and delivery charges will be calculated and displayed at checkout prior to your final confirmation of purchase. You are responsible for all applicable taxes associated with your order.

6.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on the Website. By providing your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable amounts to your payment method.

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card information on our servers.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you experience an issue with your order — such as receiving an incorrect item or a food quality concern — please contact us immediately at [email protected]. We will review your concern and, at our sole discretion, offer a replacement, store credit, or refund as appropriate. We are not obligated to issue refunds for orders that have already been prepared and/or delivered in accordance with your specifications.

6.5 Promotional Offers

From time to time, we may offer promotional discounts, coupons, or special offers. These promotions are subject to their own terms and conditions, have no cash value, cannot be combined with other offers unless expressly stated, and may be withdrawn at any time without prior notice. Misuse or abuse of promotional offers may result in account suspension.

7. Food Safety, Allergens, and Nutritional Information

We make reasonable efforts to provide accurate allergen and nutritional information on our Website. However, our food products are prepared in kitchen environments where cross-contact with common allergens — including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish — may occur. If you have a food allergy or dietary restriction, we strongly encourage you to contact us directly before placing an order to discuss your specific needs.

We cannot guarantee that any menu item is completely free from any allergen. By placing an order, you acknowledge and assume responsibility for understanding the potential risks associated with food allergies and confirm that you have reviewed all available allergen and ingredient information.

Nutritional information provided is approximate and may vary based on preparation methods, ingredient sourcing, and portion sizes. This information is provided for general guidance only and does not constitute medical or dietary advice.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Piada. These links are provided solely for your convenience and informational purposes. We have no control over the content, privacy policies, or practices of any third-party websites and assume no responsibility or liability for them.

We encourage you to review the terms and privacy policies of any third-party websites you visit. Your interactions with third-party websites are governed solely by their respective terms and policies. The inclusion of any link does not imply endorsement by Piada of the linked site or service.

We may also engage third-party service providers for delivery, payment processing, and analytics. Your use of these services may be subject to their separate terms and conditions.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIADA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE OR ITS SERVERS ARE FREE OF ERRORS OR HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIADA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF THE WEBSITE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE;
• ANY CONTENT OBTAINED FROM THE WEBSITE;
• LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON ANY INFORMATION PROVIDED ON THE WEBSITE.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF PIADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IN ANY EVENT, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

11. Indemnification

You agree to defend, indemnify, and hold harmless Piada, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or any of our services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any false, misleading, or inaccurate information you provide to us;
• Your negligent or wrongful conduct.

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims. You agree not to settle any such matter without our prior written consent.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Piada is incorporated or primarily operates, without regard to its conflict of law provisions.

To the extent permitted by law, any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Users accessing this Website from outside the United States do so at their own initiative and are responsible for compliance with all applicable local laws. Piada makes no representation that the Website or its services are appropriate or available for use outside of the United States.

Our services and operations may be subject to applicable federal regulations, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices, and applicable state consumer protection statutes. For users in California, additional rights may apply under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of your concern. We will make good-faith efforts to resolve the dispute within thirty (30) days of receiving your written notice. Many concerns can be resolved quickly through direct communication.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, except as otherwise provided herein. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

The arbitration shall be conducted on an individual basis. YOU AND PIADA EACH EXPRESSLY WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Each party shall bear its own costs and attorneys' fees, except as otherwise required by applicable law or the AAA rules.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights, prevent unauthorized disclosure of confidential information, or address any other matter where irreparable harm may result and monetary damages would be an inadequate remedy.

13.4 Limitation Period

Any claim or cause of action arising out of or related to these Terms or the use of the Website must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred to the fullest extent permitted by applicable law.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right, in our sole discretion and without prior notice or liability, to:

• Suspend or terminate your access to all or part of the Website for any reason, including violation of these Terms;
• Cancel any pending or future orders associated with your account;
• Deactivate or delete your account and all associated information;
• Restrict, deny, or remove any content you have submitted.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website immediately ceases.

All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property provisions, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution, and governing law provisions.

15. Changes to These Terms

We reserve the right to modify, amend, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Website.

Your continued use of the Website after any modification to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and, if applicable, deactivate your account.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check for changes to these Terms each time you use the Website.

16. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information. By using this Website, you consent to the data practices described in our Privacy Policy. We encourage you to review our Privacy Policy carefully.

For users in California, additional rights may apply pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Cal. Civ. Code § 1798.100 et seq., including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising CCPA rights.

17. Force Majeure

Piada shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, war, terrorism, labor disputes, supply chain disruptions, internet outages, power failures, or any other event outside our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify affected users and resume normal operations as promptly as practicable. Orders may be canceled or delayed during such events, and affected customers will be notified accordingly.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Piada with respect to your use of the Website and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the subject matter herein.

No waiver by Piada of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, unenforceable, or contrary to public policy, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected, impaired, or invalidated by such determination.

The invalidity or unenforceability of any particular provision of these Terms in any jurisdiction shall not affect or impair the validity or enforceability of any other provision of these Terms or the application of such provision in any other jurisdiction.

20. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Piada. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default of the same or similar nature.

21. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. Any purported assignment without such consent shall be null and void. Piada may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason, please reach out to us using the following information:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to food safety or order issues, please mark your message as urgent in the subject line of your email.