Privacy Policy

This Privacy Policy describes how Piada ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at piadakitchen.click, place orders, interact with our digital services, or otherwise engage with our food business. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or engaging with any of our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

1. About Us

Piada is a food service business operating within the United States, providing customers with high-quality food products and dining experiences. We operate our online presence through our website at piadakitchen.click. For all privacy-related inquiries, you may contact us using the information provided at the end of this policy.

As a food business serving customers across the United States, we are subject to applicable federal privacy standards enforced by the Federal Trade Commission (FTC), as well as state-level privacy regulations where applicable, including but not limited to the CCPA/CPRA for California residents.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website, services, and business operations. Below is a detailed breakdown of the types of information we may collect:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (where applicable, for age verification or promotional purposes)
• Username and password for account creation
• Payment information (processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order or make a purchase through our website or in connection with our services, we collect:

• Details of the items ordered
• Order history and frequency
• Billing and payment details (note: full payment card numbers are not stored by us)
• Delivery preferences and instructions
• Loyalty program or reward points data

2.3 Usage and Browsing Data

When you visit our website at piadakitchen.click, we automatically collect certain technical and behavioral data about your interaction with our site, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URLs (the website you came from before visiting ours)
• Clickstream data and navigation patterns
• Search queries made on our website
• Date and time of your visit

2.4 Device Information

We may collect information about the device you use to access our website and services, including:

• Device type (mobile, tablet, desktop)
• Device identifiers
• Mobile network information
• Screen resolution and display settings
• Language preferences set on your device

2.5 Location Data

With your permission, we may collect general or precise geographic location data to facilitate delivery services, show you nearby pickup locations, or provide region-specific menu offerings. You may disable location services at any time through your device settings.

2.6 Communications and Feedback

When you contact our customer service team, submit a complaint, provide feedback, complete a survey, or interact with us via email or other channels, we collect the content of those communications, including:

• Email correspondence
• Customer service chat logs
• Survey responses
• Reviews and ratings you submit

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about your interactions with our website. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy available on our website. In summary, we use:

• Essential Cookies: Required for core website functionality such as maintaining your shopping cart and login session.
• Analytics Cookies: Used to understand how visitors interact with our site, helping us improve user experience.
• Marketing Cookies: Used to deliver targeted advertisements and track the effectiveness of our marketing campaigns.
• Functional Cookies: Used to remember your preferences and personalize your experience.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms (if you interact with our social media pages or use social login features), third-party delivery partners, marketing analytics providers, and publicly available sources. This information may be combined with data we already hold about you.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process your food orders and facilitate payment transactions
• Coordinate delivery or pickup of your orders
• Create and manage your customer account
• Administer loyalty programs and promotional offers
• Provide customer support and resolve disputes or complaints
• Verify your identity and prevent fraudulent activity

3.2 Improve and Personalize Our Services

• Analyze usage patterns to improve website performance and user experience
• Personalize your experience by showing relevant menu items and offers based on your preferences and order history
• Conduct research and development to enhance our food offerings and service quality
• Test new features, menus, or service options

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and special offers about our products and services (subject to your consent where required)
• Deliver targeted advertising based on your browsing and purchase behavior
• Notify you about new menu items, limited-time offers, and seasonal promotions
• Conduct customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.4 Legal Compliance and Security

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from government authorities or law enforcement agencies
• Protect the rights, property, and safety of Piada, our customers, employees, and the public
• Detect, prevent, and address fraud, security breaches, and other illegal or unauthorized activities
• Enforce our Terms of Service and other agreements

3.5 Business Operations

• Manage internal business operations including accounting, auditing, and recordkeeping
• Evaluate the effectiveness of our marketing campaigns and business strategies
• Facilitate business transactions such as mergers, acquisitions, or asset sales

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to handle your data only as directed by us and in accordance with applicable privacy laws. Categories of service providers include:

• Payment processors (to securely handle financial transactions)
• Delivery and logistics partners (to fulfill your food orders)
• Web hosting and cloud infrastructure providers
• Email marketing platforms and customer communication tools
• Analytics and data intelligence providers
• Customer support software providers
• Advertising networks and digital marketing partners
• Fraud detection and security services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, or legal process (such as a court order, subpoena, or government request). We may also disclose information when we believe disclosure is necessary to:

• Comply with applicable laws or regulations, including those enforced by the FTC
• Protect the safety and rights of individuals or the public
• Prevent or investigate fraud, security incidents, or illegal activity
• Defend against legal claims or protect our legal rights

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your data in accordance with applicable law.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with third parties for research, analytics, marketing, or other business purposes. This data is not considered personal information under applicable privacy laws.

4.5 With Your Consent

We may share your information with additional third parties in circumstances where you have provided explicit consent for such sharing.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of sensitive data in transit using SSL/TLS technology
• Secure storage of personal information using industry-standard encryption protocols
• Restricted access to personal data on a need-to-know basis for authorized personnel only
• Regular security assessments and vulnerability testing of our systems
• Employee training on data privacy and security best practices
• Firewalls and intrusion detection systems to protect our network infrastructure
• PCI-DSS compliant payment processing for all financial transactions

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable state and federal breach notification laws.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific legal rights regarding your personal information. We respect and honor these rights as required by applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise any of the above rights, please submit a verifiable consumer request to us using the contact information provided in Section 12 of this policy. We will respond to your request within 45 days of receipt, with an extension of up to 90 days where reasonably necessary.

6.2 General Rights for All U.S. Users

Regardless of your state of residence, we offer all users the following options with respect to their personal data:

• Access: You may request access to the personal information we hold about you by contacting us at [email protected].
• Correction: If any of your personal information is inaccurate or incomplete, you may request that we correct or update it.
• Deletion: You may request that we delete your personal information, subject to applicable legal obligations and legitimate business needs.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.
• Account Management: If you have an account with us, you can review and update your personal information by logging into your account settings.

7. Cookie Policy Summary

Our website at piadakitchen.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our website. We use tools such as Google Analytics to collect this data.
• Functionality Cookies: Allow the website to remember your preferences and choices to improve your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the success of advertising campaigns.

You can manage your cookie preferences through your browser settings or through our cookie consent banner displayed when you first visit our site. Please note that disabling certain cookies may affect the functionality of our website. For complete details, please visit our full Cookie Policy page at piadakitchen.click.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures and applicable legal requirements.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable federal and state laws regarding children's privacy. Our website and online ordering services are not directed to individuals under the age of 18, and we do not intentionally market our online services to children.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records and terminate any associated account.

If we discover that we have inadvertently collected personal information from a child under 18, we will delete such information without undue delay. We encourage parents and guardians to monitor their children's online activities and help enforce this policy.

10. International Data Transfers

Piada is based in the United States and our primary data processing activities occur within the United States. However, some of our third-party service providers and business partners may be located in or operate from countries outside the United States. If your personal information is transferred to, stored in, or processed in a country other than the United States, we will ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.

Safeguards we may use for international data transfers include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with third-party service providers that impose binding privacy obligations
• Transfers to countries that have been recognized as providing adequate levels of data protection

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries as described in this section. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy wherever it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Piada. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of such third parties and encourage you to review the privacy policies of any external websites you visit.

We may also integrate third-party services on our website, such as social media sharing buttons, embedded maps, or payment processors. These third parties may independently collect information about you through their own tracking technologies. We recommend reviewing the privacy policies of these third parties to understand how they handle your data.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable legal requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at piadakitchen.click
• Send you an email notification if you have an active account with us (for significant changes)
• Display a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to periodically review this page to stay informed about how we protect your personal information.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked online. Currently, our website does not respond to DNT signals because no universal standard for recognizing and implementing DNT signals has been established. We will continue to monitor developments in this area and update our practices as appropriate.

California residents may also exercise their rights under the CCPA/CPRA to opt out of the sale or sharing of personal information for cross-context behavioral advertising, as described in Section 6.1 of this policy.

14. Filing Complaints with Data Protection Authorities

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with relevant authorities. In the United States, the following avenues are available:

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer privacy laws in the United States. You may file a complaint with the FTC through the following channels:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Attorney General (for California Residents)

California residents who have concerns about our compliance with the CCPA/CPRA may submit a complaint to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

14.3 State Attorney General Offices

Residents of other U.S. states may contact their respective State Attorney General's office to report concerns about data privacy practices. We encourage you to first contact us directly to attempt to resolve any concerns before filing a complaint with regulatory authorities.

15. Contact Us for Privacy Inquiries

We take your privacy seriously and welcome any questions, concerns, or requests you may have regarding this Privacy Policy or our data handling practices. To exercise your privacy rights, submit a data request, or report a privacy concern, please contact us using the information below:

When submitting a privacy request, please provide sufficient information to allow us to verify your identity and locate your records. We will respond to your request within the timeframes required by applicable law — generally within 45 days of receipt, with possible extensions as permitted by law.

For California residents submitting requests under the CCPA/CPRA, you may designate an authorized agent to make requests on your behalf. The authorized agent must provide written proof of authorization, and we may still require you to verify your own identity directly with us.

This Privacy Policy was last reviewed and updated on June 25, 2026. Piada reserves the right to modify this policy at any time. All previous versions of this Privacy Policy are superseded by this current version. By continuing to use our website and services, you agree to be bound by this Privacy Policy as currently in effect.